石云霞学位论文及已发表论文目录 2016-10-12

[1] 石云霞，赵西萍. 政府互动导向对基层公务员服务绩效的影响研究{J}.

 中国行政管理. 2014, (10):87-90. 

　　[2] 石云霞，赵西萍. 小城镇服务业人才培养研究{J}. 中国行政管理.

 2012,（8）：84-87. 

　　[3] Yunxia Shi, Xiping Zhao. A Novel Method for Prediction of Option Pricing for a 

Market Model [J]. Economic Computation & Economic Cybernetics Studies & Research, 

2013, 47(4)：225-238.

　　[4] Yunxia Shi. Application of Fuzzy Comprehensive Evaluation Method on E-service 

Quality Assessment [J]. Advances in Information Sciences and Service Sciences, 

2013, 5(10): 1101-1109. 

　　[5] Yun-xia Shi. Can job attitude add value to customer satisfaction in service-oriented

 organization? [C]Wireless Communication and Network: Proceedings of 2015 

International Workshop on Wireless Communication and Network (IWWCN2015). 

World Scientific Publishing Co.Pte.Ltd, 2015.

　　[6] Yunxia Shi, Lihong Su. Hotel Frontline Employee’s Affective Commitment and 

Service Creativity: the Mediation Effect of Emotional Labor. [C] 2016 International 

Conference on Service Science, Technology and Engineering. （SSTE2016）. 

DEStech Publications. Inc.

　　[7] Yunxia Shi, Lihong Su. Hotel Fontline Employee’s Organizational Commitment and 

Service Innovation Capability: Moderating Effect of Emotional Labor. [C] 2016 International 

Conference on Business and Management (ICBM 2016). DEStech Publications. Inc. 

　　论文题目: 情感劳动的过程机理及其策略对员工服务创新能力的影响研究

　　专业: 工商管理

　　学号: 4111008073

　　公示时间:2016.10.10

　　公示地点:院图书馆

　　管理学院教务中心