个人信息：
姓名：王娜
专业：管理科学与工程
学号：4118008035
班级：博1845
导师：刘汕教授
学位论文题目：
在线商旅平台商家管理回复策略及对用户评论的影响研究
已发表论文目录：
[1] Liu S, Wang N, Gao B, et al. To be similar or to be different? The effect of hotel managers’ rote response on subsequent reviews [J]. Tourism Management, 2021, 86: 104346. DOI:10.1016/j.tourman.2021.104346 (SCI/SSCI，JCR 一区；管理学院A类期刊，序号：463；西安交通大学研究生院认定的国际知名学术刊物，序号：589)
[2] Wu X, Liu S, Wang N, et al. Cross-border online shopping intention of Chinese consumers based on different cultural orientations [J]. International Journal of Internet and Enterprise Management, 2018, 9(1): 19–39.
[3] Wang N, Teo T, Liu S, et al. Facilitating returning customers’ content contributions through management responses: an online approach to help hotels cope with the post-pandemic review crisis [C]. The Association for Information Systems Special Interest Group on Information Systems in Asia Pacific (ISAP) Workshop, Copenhagen, Denmark, December 10, 2022.
公示时间：2023年10月13日
地址：西安市咸宁西路28号
邮编：710049
电话：029-82668382
